General terms and conditions

Article 1: Definitions
In these terms and conditions, the following terms shall have the following meanings:
Accommodation: the total or part of buildings, with all accessories, inventory and co-rented items.
Entrepreneur: the company that makes the accommodation available.
Contractor: the person who concludes the agreement with the entrepreneur on his own behalf or on behalf of a group.
Group: the whole of individuals who have the right to stay in the accommodation under the agreement.
House rules: rules regarding the use of and stay in the accommodation

Article 2: Content of the agreement
The entrepreneur makes the agreed accommodation available for the agreed purposes for the agreed period.

Article 3: Soundness and safety
The entrepreneur guarantees the soundness and safety of the accommodation made available, unless he can invoke force majeure.

Article 4: Price
The agreed price includes the costs of water and electricity, bed linen, towels, hand soap, toilet paper, dishwasher blocks, final cleaning and VAT, unless otherwise announced in advance. Additional guests will be charged to the contractor in accordance with the guest list. No refund will be made for fewer guests than specified on the guest list.

Article 5: Payment and cancellation
The contractor pays 50% of the booking amount due including one-off administration costs immediately upon booking. The contractor has the option to cancel with 100% refund within 14 days of receipt of the booking confirmation. The administration costs are non-refundable. The remaining booking amount must be paid no later than 4 weeks before the day of arrival. For this, the entrepreneur will send the contractor an invoice 6 weeks before the day of arrival. If payment is not made (even after the entrepreneur has contacted the contractor), the entrepreneur will cancel the booking 2 weeks before the day of arrival without the possibility of refunding the amount previously paid. For cancellations within 2 weeks before the day of arrival, no refund is possible.

Article 6: Cancellation
The contractor is authorized to cancel the agreement in writing. This must be sent to info@solhjem-bornholm.dk.
In the event of cancellation, the contracting party owes the entrepreneur the following compensation:
● in case of cancellation within 14 days of receipt of the booking confirmation: full refund except for the administration costs;
● in case of cancellation in the period from 14 days after receipt of the booking confirmation to 2 weeks before the day of arrival (according to the contract), the obligation to pay the final amount (50% of the total booking amount) lapses;
● in case of cancellation within 2 weeks before the day of arrival (according to the contract), no refund is possible.

Article 7: House rules
The contracting party and the group members are obliged to comply with the house rules set by the entrepreneur and the general local regulations.
The contracting party must inform the group members of the applicable house rules and the general local regulations.
Pets are not allowed.
Smoking is also not allowed inside the accommodation.
Open fires are not allowed inside the accommodation.
The contractor agrees to allow the entrepreneur and/or his staff into the accommodation, the terrace and other areas for:
● all service-oriented activities.
● resolving all technical malfunctions.
● reporting, for example, dangerous situations, (noise) nuisance, or failure to comply with the house rules or in a timely manner, careless use of the accommodation or its inventory and when damage is deliberately or unconsciously caused to the property of the entrepreneur.

Article 8: Liability
The entrepreneur is not liable for theft, accidents or damage on, around and in his accommodation due to unskilled actions of the contractor or his group members and/or guests.
The contractor is liable to the entrepreneur for damage caused by the actions or (failure to) act of himself and/or the group members, insofar as it concerns damage that can be attributed to the contractor or the group members.

Article 9: Temporary termination by the entrepreneur and postponement in case of non-fulfilment
If the contractor and/or one of the group members does not or does not properly comply with the obligations under the agreement, the conditions, the house rules or the regulations of the competent authority, to such an extent that according to the standards of reasonableness and justice. If the entrepreneur cannot be ordered to continue the agreement, the entrepreneur has the right to terminate the agreement with immediate effect. The contractor and/or group members must then leave the home and leave the company’s premises as soon as possible.

If the contractor and/or the group members fail to vacate the home, the entrepreneur is entitled to vacate the home at the contractor’s expense.

Article 10: Collection costs
Collection costs and out-of-court costs after default are the sole responsibility of the contractor.

Article 11: Dissolution
If the rented home is destroyed through no fault of the entrepreneur or cannot be used temporarily, the entrepreneur has the right to cancel the agreement. The contractor cannot claim compensation.

Article 12: Privacy
Supplier data will not be used by third parties.
Identification obligation for contractor.