Privacy policy

Data controller

Solhjem Bornholm is the data controller for personal data processed in connection with our website, enquiries and bookings.

Solhjem Bornholm
Gamlevældevej 36, Østerlars
3760 Gudhjem
Denmark

Telephone: +45 91 53 63 72
Email: info@solhjem-bornholm.dk

You are always welcome to contact us if you have any questions about how we process your personal data.

What personal data do we process?

When you make a booking or contact us, we may process the following information, among other things:

• name
• address
• telephone number
• email address
• details of your booking and stay
• the number of people included in the booking
• payment details and information about completed payments
• our correspondence with you

When you visit our website, technical information such as your IP address, browser type, device type and information about your use of the website may also be recorded automatically.

As a general rule, we do not collect special category personal data.

Why do we process your data?

We process your personal data in order to:

• receive and manage bookings
• communicate with you before, during and after your stay
• receive and record payments
• send practical information about your stay
• answer questions and other enquiries
• manage our accounts and meet legal obligations
• maintain and improve the security and operation of the website
• handle any claims or disputes relating to a booking or stay

We do not use your data for other purposes that are incompatible with the purpose for which it was originally collected.

Legal basis for processing

We primarily process your data because it is necessary to enter into or fulfil a contract with you, for example when you book a stay.

In other cases, we process data to comply with a legal obligation, for example in connection with bookkeeping and accounting.

Certain technical data may also be processed on the basis of our legitimate interest in operating a secure and properly functioning website.

If processing requires your consent, we obtain it before the processing takes place.

How long do we keep your data?

We only retain your personal data for as long as necessary for the purpose for which it was collected.

Information relating to bookings, payments and accounts may be retained for longer where necessary to comply with applicable legislation or to document a previous contractual relationship.

General correspondence is deleted when it no longer serves a relevant purpose.

Sharing data with third parties

We do not sell your personal data.

However, it may be necessary to share data with companies that help us operate Solhjem and provide our services. These may include:

• website and hosting providers
• email providers
• payment providers and banks
• booking systems and booking platforms
• accounting and administration systems
• advisers, where necessary

These recipients only have access to the data necessary for the relevant task.

We may also disclose data where we are legally required to do so, for example to public authorities.

Cookies and use of the website

Our website uses cookies and similar technologies.

Some cookies are necessary for the website and booking functions to work properly. Other cookies may be used for statistics and analysis, among other purposes.

Where required by law, such cookies are only used after you have given your consent.

You can read more about the cookies we use and change your consent in our cookie policy.

Your rights

Under data protection rules, you have a number of rights concerning the data we process about you.

These may include the right to:

• access the data we hold about you
• have inaccurate data corrected
• have data deleted
• have processing restricted
• object to processing
• receive certain data in a structured format
• withdraw consent where processing is based on consent

If you wish to exercise your rights, you can contact us at info@solhjem-bornholm.dk.

We may request information that allows us to confirm that the request comes from the correct person. As a general rule, we do not ask for a copy of a passport or other identification document unless this is necessary to establish the person’s identity.

Security and complaints

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access and unlawful disclosure.

If you believe that we are processing your personal data incorrectly, you are always welcome to contact us first.

You also have the right to lodge a complaint with:

Datatilsynet
Carl Jacobsens Vej 35
2500 Valby
Denmark

www.datatilsynet.dk