General terms and conditions

Definitions

In these terms, the following definitions apply:

The holiday home: Solhjem Bornholm, including the associated facilities, furnishings, equipment and outdoor areas made available for the stay.

The owner: The person letting the holiday home.

The renter: The person who makes the booking and enters into the agreement with the owner.

Guests: The people entitled to stay at the holiday home under the booking.

House rules: The rules governing the use of the holiday home and the stay on the property.

Scope of the agreement

The owner makes the holiday home available to the renter and their guests for the period and purpose stated in the booking confirmation.

The holiday home and safety

The owner ensures that the holiday home is in a sound and usable condition on arrival. The owner cannot be held responsible for circumstances arising from force majeure or other circumstances beyond the owner’s reasonable control.

Price

The agreed price includes water and electricity, as well as bed linen, towels, hand soap, toilet paper, dishwasher tablets and end-of-stay cleaning, unless expressly stated otherwise in the booking.

The price is calculated based on the number of guests specified at the time of booking. If additional guests are added later, the price may be adjusted accordingly. No refund is provided if fewer guests than specified in the booking use the holiday home.

Payment

The following payment deadlines apply to direct bookings with Solhjem Bornholm:

• Booking made at least 6 weeks (42 days) before arrival: The first 50% of the total booking amount must be paid no later than 14 days after the booking is made. The remaining 50% must be paid no later than 4 weeks (28 days) before arrival.
• Booking made less than 6 weeks, but at least 7 days before arrival: The total booking amount must be paid within 24 hours of making the booking.

Direct bookings cannot be made less than 7 days before arrival. Last-minute stays may instead be booked through Booking.com, subject to availability. For bookings made through Booking.com, the payment and cancellation terms stated in the booking on Booking.com apply.

After the booking confirmation, the renter receives a separate email with a payment overview, payment deadlines and payment methods.

Payments in DKK can be made by bank transfer to the owner’s Danish account or via MobilePay. Payments in EUR are made by bank transfer to the owner’s EUR account with Wise. The necessary payment details are provided in the payment overview.

Payment must reach the owner’s account by the stated payment deadline. Simply initiating the transfer before the deadline is not sufficient.

If a payment deadline is missed, the owner has the right to cancel the booking. If the booking is cancelled due to non-payment or late payment, the renter is not entitled to a refund of amounts already paid.

Cancellation

The renter may cancel the booking in writing at any time. Cancellations must be sent to info@solhjem-bornholm.dk.

The following applies to direct bookings with Solhjem Bornholm:

• Free cancellation within 14 days of booking: This option applies only to bookings made at least 6 weeks (42 days) before arrival. If written cancellation is made no later than 14 days after the booking is made, any amounts paid will be refunded in full, and the renter is not required to pay the remaining booking amount.
• Booking made less than 6 weeks before arrival: The option to cancel free of charge within 14 days of booking does not apply. Instead, the terms below apply according to the timing of the cancellation.
• Cancellation more than 4 weeks (28 days) before arrival, where free cancellation does not apply: The renter must pay 50% of the total booking amount. This portion is non-refundable. The renter is not required to pay the remaining 50%. If the full booking amount has already been paid, 50% of the total booking amount will be refunded.
• Cancellation 4 weeks (28 days) or less before arrival, where free cancellation does not apply: The renter must pay the total booking amount, and amounts already paid are non-refundable.

For bookings made through Booking.com, the cancellation terms stated in the booking on Booking.com apply.

House rules

The renter and all other guests must comply with the applicable house rules and general local rules and regulations. The renter is responsible for informing the other guests of these rules.

• Pets are not permitted in the holiday home or on the property.
• Smoking is not permitted indoors.
• Outdoor shoes must not be worn inside the holiday home.
• Open flames are not permitted indoors.
• Parties are not permitted in the holiday home or on the property.
• Quiet hours must be observed between 23:00 and 06:00, both indoors and outdoors.

The owner has the right to access the holiday home and its associated outdoor areas when necessary to:

• carry out essential servicing, maintenance or repairs;
• resolve technical problems;
• investigate or address dangerous situations, serious disturbances or breaches of the house rules;
• limit or investigate damage to the holiday home, its furnishings and equipment, or the property;
• close windows, skylights or doors, or take other necessary action to protect the holiday home from rain, wind or other risks of damage.

The owner will inform the renter in advance wherever possible, unless the situation requires immediate access.

Liability

The owner is not liable for loss, theft, personal injury or damage to the belongings of the renter or other guests during the stay, unless the damage results from circumstances for which the owner is liable under applicable law.

The renter is liable for damage to the holiday home, its furnishings, equipment, facilities or the property caused by the renter or other guests during the stay, where the damage results from irresponsible, negligent or intentional behaviour.

The renter must inform the owner without undue delay of any damage, defects or other circumstances that could cause further damage to the holiday home or the property.

The renter must pay compensation for damage for which the renter or other guests are responsible. The assessed compensation amount is payable immediately upon the owner’s request.

Termination for breach

If the renter or other guests seriously breach these terms, the house rules or applicable rules and regulations, the owner has the right to terminate the agreement with immediate effect.

This includes serious or repeated disturbances, irresponsible use of the holiday home, intentional or grossly negligent damage to the holiday home or property, and failure to follow the owner’s reasonable instructions.

Upon termination, the renter and all other guests must leave the holiday home and the property as soon as possible. No refund is provided for the remaining part of the stay.

If the renter and other guests do not comply with the requirement to leave the holiday home, the owner may take the necessary lawful steps to end the stay. Any reasonable costs arising from this may be charged to the renter.

If the holiday home cannot be made available

If the holiday home cannot be made available as agreed due to fire, serious damage, force majeure or other circumstances beyond the owner’s reasonable control, the owner has the right to cancel the booking or bring the stay to an early end.

In that event, the amounts paid by the renter for the part of the stay that cannot take place will be refunded.

The owner is not liable for any further costs or losses arising from this, unless otherwise required by applicable law.

Personal data

The owner processes the personal data provided by the renter in connection with the booking to the extent necessary to administer the booking, communicate with the renter and provide the stay.

Personal data is processed in accordance with applicable data protection legislation. Further information about the processing of personal data can be found in the Solhjem Bornholm privacy policy.